Transport Policy

1. Service Area
·Coverage: Global (excluding designated countries)
2. Order Processing Time
Order Type | Processing Duration
Standard Order | 2‑5 business days (excluding weekends and holidays)
Pre‑sale Item | As explicitly stated on the product page (e.g. "7‑15 business days")
Note: Processing time refers to the period from order verification to readiness for shipment (transport time not included)
3. Shipping Methods & Delivery Schedule
Carrier | Coverage | Estimated Delivery Time
Express (DHL/UPS/FedEx) | Global | 3‑8 business days
Economy Direct Line (special line parcel) | Global | 7‑25 business days
Subject to region and order volume
Merchants will select the fastest and most cost‑effective shipping option
Exception handling: Please contact customer service if the status remains stagnant for more than 7 days
4. Customs Duties and Import Taxes
Please specify your region if tax clearance is required:
You must provide the recipient's valid phone number and email address (for customs communication purposes)
5. Lost / Damaged Parcels
Claim Process:
1. Contact customer service if tracking is unavailable or the parcel is not received more than 30 days after order placement
Resolution: Replacement shipment (preferred) or full refund (including shipping fees)